Do you ship to my country?
Most likely as we ship to over 150 countries worldwide. Send us an email at email@example.com if you are still unsure.
Why has my tracking link not updated?
We utilize bulk shipping to our U.S. fulfillment center on some items going to the U.S. This means that your tracking link will update with an ETA once it passes customs. This process may take 2-3 weeks depending on the speed of customs and is the longest part of the delivery process.
How do I change or cancel my order?
Email us as soon as possible to change or cancel your order. Any orders that have already been processed for production cannot be cancelled.
How long is shipping?
Shipping speeds may vary. You can find the shipping times for a particular product under the shipping tab on all our product pages.
What is the status/where is the tracking link for my order?
You will receive order status updates to the email you entered when checking out. This includes an order confirmation immediately after ordering and a shipping confirmation once your order has been shipped.
To view your tracking, simply click the "view your order" button in the shipping confirmation or order confirmation email.
If you have not received any emails, contact us and we can have your information updated. If you used a third party payment provider to pay like PayPal, the confirmations will be in your PayPal email. There may also have been a typo at checkout.
Why hasn't my order shipped yet?
Our items are custom made to order. Depending on the item, it can take 3-10 days to produce. Specific details on an item's production time can be found under the shipping tab on the product's listing page.
Can I use several discount codes in one order?
Only one discount code can be used per order.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. All returns must be sent back unused in their original packaging.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer unless notified otherwise.
Taxes & Duties:
We are not responsible for international taxes, duties or customs fees. These are the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
I ordered more than 1 item, why did I receive 1?When you order multiple items at a time, some may be shipped separately. You may receive one item before the next. If items are shipped separately, each item will have its own tracking link. You are NOT responsible for added shipping costs if your order contains multiple shipments.